Changanassery Municipality – Grievance Redressal Mechanism

1. In-Person Submission

  • Front Office / Help Desk: Written complaints can be submitted directly at the front office of the municipality.
  • Grievance Adalat: Public adalats conducted by the Chairperson or Municipal Secretary provide immediate redressal.

2. Online Portals

  • K-SMART: Citizens can register and track complaints online via the official K-SMART portal or mobile app.
  • CMO Portal: Complaints submitted through the Chief Minister's Grievance Redressal Portal are forwarded to the municipality for necessary action.

3. Local Self-Government Ombudsman

  • Complaints regarding corruption, irregularities, or maladministration by municipal officials can be submitted to the Local Self-Government Ombudsman.

4. Local Self-Government Tribunal

  • Appeals regarding administrative decisions, such as the rejection of building permits or trade licenses, can be submitted to the LSGD Tribunal.

5. Citizen's Charter

  • If services are not delivered within the stipulated timeframe, citizens can submit an appeal directly to the Municipal Secretary.

Changanassery P.O., Kottayam District, Kerala - 686101

Phone: 0481-2420002

Email: secretarychsry@gmail.com